Privacy Policy
When purchasing counselling services from Counselling Choice we ask all clients to confirm that they have read and agree to the terms and conditions of the Counsellor and Client Agreement.
Confidentiality & privacy policy
Personal information supplied by clients in counselling sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Technology is not guaranteed as secure. In making use of technology to contact and work with Counselling Choice, clients must accept the risks surrounding confidentiality regarding the use of email, text, phone, and other forms of communication technology.
This privacy policy sets out how Counselling Choice uses and protects any information including ‘Personally Identifiable Information’ (PII) that clients may give while using Counselling Choice services. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Should we ask you to provide certain information by which you can be identified when using the Counselling Choice website or when accessing Counselling Choice services, you can be assured that it will only be used in accordance with this privacy policy.
When do we collect information?
· During a phone call enquiry
· When you email us
What information do we collect?
We may collect the following information:
· Contact information including email address and phone numbers
· Other information relevant to your enquiry
What do we do with the information we gather?
We require this information to understand your needs and provide you with an appropriate service. We may use the information to get in touch and to reply to your enquiry.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you have visited a particular site. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Third-party disclosure
We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. This does not include website hosting partners who assist us in operating our website. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Email marketing
We will not use your contact details or personal information to send you email marketing materials.
Early termination of counselling services
In exceptional circumstances, such as illness, unavailability due to bereavement, inappropriate behaviour by the client, actual or potential conflict of interest or other reasons, the Counsellor can decide to terminate the service to the client early or refuse/be unable to provide further counselling sessions. In such a circumstance the client will be given notice of termination by the Counsellor and will be refunded any advance payments made for counselling sessions not yet provided. The Counsellor will make every effort to sign post the client to other suitable services who may be able to offer alternative support.
Counselling Choice may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2021.
If there are any questions regarding this privacy policy, you may contact us by e-mailing laura@counsellingchoice.com